Customer Experience Management

Customer Experience Management

Do you know what makes customers adopt your product and continue using it? If the customer journey is a mystery to you, then this is the course for you! In this course, you’ll learn how customer experiences are created and managed to boost your brand image and profitability

At the end of this course, you will be able to:

– Identify different aspects of Customer Experience (CX) for your company.

– Design onboarding, product usage, re-selling, and retention processes to deliver a seamless CX.

– Improve your customer retention, profitability, and brand equity by creating unparalleled CX.

Download the free FWD App for full access to this course and many more. Learn Product Management, Growth Hacking, Marketing, Sales and Management skills.

Available on both Playstore and App store.
Get it on Google Play
Download on the App Store

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