Customer Experience Management
Do you know what makes customers adopt your product and continue using it? If the customer journey is a mystery to you, then this is the course for you! In this course, you’ll learn how customer experiences are created and managed to boost your brand image and profitability
At the end of this course, you will be able to:
– Identify different aspects of Customer Experience (CX) for your company.
– Design onboarding, product usage, re-selling, and retention processes to deliver a seamless CX.
– Improve your customer retention, profitability, and brand equity by creating unparalleled CX.
Course Authors & Contributors: