Retaining Valuable Customers

Retaining Valuable Customers

Companies often focus on new customers’ journey, striving to create a CX that is favorable to them. Existing customers are sometimes forgotten, and even if they want to stay with the company, they are not motivated enough to do so. 😩 But let’s not forget them. It’s important to make customer retention an essential element of CX.

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Back to Chapter: Customer Retention