Collecting Customer Feedback

Collecting Customer Feedback

As soon as your customers start interacting with your brand, they begin forming a perception about the overall experience. 🤓 Details such as waiting time, front-end environment, the behavior of staff, and social media chatter about the brand affects how they perceive your brand. Therefore, the approach towards monitoring your onboarding process and measuring its effectiveness is by collecting customer feedback.

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Back to Chapter: CX While Onboarding