Gathering Employees’ Inputs

Gathering Employees’ Inputs

With customer feedback, you can measure the effectiveness of your onboarding process and monitor the activities planned for delivering a smooth CX. But how to deal with negative feedback? 🤔 Your front-end employees directly witness your customers’ struggles and misgivings. They’re also the first ones to come up with ideas to improve your onboarding process and CX! So, leverage them!

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