Gathering Employees’ Inputs
With customer feedback, you can measure the effectiveness of your onboarding process and monitor the activities planned for delivering a smooth CX. But how to deal with negative feedback? 🤔 Your front-end employees directly witness your customers’ struggles and misgivings. They’re also the first ones to come up with ideas to improve your onboarding process and CX! So, leverage them!
Back to Chapter: CX While Onboarding