The First Step: Customer Onboarding

The First Step: Customer Onboarding

Just like Bezos says, we’re a host to our customers and it’s our job to make every aspect of the CX better. As a host, we must greet the guests, show them around, and ensure they are taken care of. Customers need the same kind of hand-holding. 🤝 And that’s what makes customer onboarding the very first step in CX management.

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Back to Chapter: CX While Onboarding