The First Step: Customer Onboarding
Just like Bezos says, we’re a host to our customers and it’s our job to make every aspect of the CX better. As a host, we must greet the guests, show them around, and ensure they are taken care of. Customers need the same kind of hand-holding. 🤝 And that’s what makes customer onboarding the very first step in CX management.
Back to Chapter: CX While Onboarding