The Role Played By Packaging

The Role Played By Packaging

While onboarding remains an essential part of the CX, once the customer starts using the product, the focus shifts from the onboarding support to the actual product. You can delight your customers with your onboarding process, but if your product doesn’t live up to the promise, your customers will not likely form a favorable opinion of your brand.😝

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Back to Chapter: CX While Using the Product