What is Customer Experience? What is Customer Experience? Explain what is CX and the discuss the need for it. Lessons: What an Idea!The Customer JourneyWhat is CX?CX Impact on Bottom Line and BrandWhy CX Needs Managing? Download the free FWD App for full access to this course and many more. Learn Product Management, Growth Hacking, Marketing, Sales and Management skills.Available on both Playstore and App store.